1. About this policy
This policy explains how Motor Pixel Ai handles personal information through motorpixelai.com and its services. For privacy questions or requests, contact the Motor Pixel Ai team at [email protected].
2. Information we collect
We collect information you provide, including your name, email, company details, contact messages and account information. When enabled and used, image processing features receive your uploaded images and processing instructions. Service and security records may include IP addresses, browser information, request times and errors. Please avoid including unnecessary personal or sensitive information in images or enquiries.
3. How we use information
We use this information to respond to enquiries, manage access, provide requested processing, administer payments where available, maintain the service and investigate faults or misuse. Required form fields are needed to handle your request; if you do not provide them, we may be unable to respond or provide that feature.
4. Service providers and sharing
Our hosting, security, account and processing providers handle information needed to operate the service. Contact enquiries are delivered through Zoho ZeptoMail and include the details you submit. Account access uses our shared Innovix account service. Where payments are enabled, Stripe processes payment details. We may also disclose information when required by law or necessary to address fraud, security incidents or legal claims.
5. Cookies and browser storage
We use essential session cookies for sign-in and security. Browser storage may remember service preferences. Blocking essential cookies can prevent account features from working. We currently do not use advertising trackers on this website.
6. Storage, security and overseas processing
Information is handled on our servers and by service providers, which may operate outside New Zealand. We use access controls, encrypted connections and restricted server configuration to help protect information. No internet service can guarantee absolute security. Contact us if you believe your information or account has been compromised.
7. Retention
We retain information for as long as needed for the purpose it was collected, service administration, dispute resolution and applicable legal obligations. Retention can vary for account records, enquiries, images, security logs and backups. Contact us to ask about information associated with your account or to request deletion; some records may need to be retained.
8. Access, correction and concerns
You may request access to your personal information or ask us to correct it by emailing [email protected]. We may need to verify your identity before responding. You can also ask us about deletion or raise a privacy complaint. If your concern is unresolved, you can contact the New Zealand Office of the Privacy Commissioner. Other rights may apply under the laws of your country.
9. Changes and other websites
We may update this policy as our services change and will show the latest update date above. Third-party websites linked from our service have their own privacy policies. Read our Terms of Service for the conditions of using Motor Pixel Ai.